Terms And Conditions

Welcome to certezashop.pk, an e-commerce store for medical supplies and equipment. By accessing this e-store and using any information or services found within the Site, you agree to be bound by the following Terms & Conditions, which may be changed, updated, and otherwise amended occasionally.

You must understand the Terms and conditions of our online store before you proceed with purchasing with us. By choosing to shop at Certezashop.pk, you are deemed agreeable to all our Terms & Conditions with reservation.

All information and materials found on the Site are for information only. They are not meant to substitute any advice your physician or other medical professionals provided. You should not use the information and materials found on the Site to diagnose or treat a health condition or disease or to prescribe any medication. You should read carefully all product packaging. If you have or suspect a medical problem, you should promptly consult your physician and medical advisers.

  • Self-Collection of orders is only available at our designated locations, as mentioned on our website.
  • Pictures featured may differ from the actual product. Upholstery/Packaging design of certain products may also differ, depending on stock availability.
  • Products and prices online may differ from walk-in purchases at our retail outlets.
  • Please note that checking out of any merchandise in your shopping cart implies that you have confirmed your order but that the purchase is only valid upon the successful completion of the payment transaction.
  • Unless otherwise agreed upon, all merchandise will be released and put up for sale unless payment is received within 24 hours of order confirmation.
  • Goods sold are non-returnable and non-exchangeable unless there is a clear indication that a manufacturing defect was highlighted during the delivery.
  • Any orders for self-collection that are not collected within seven days from the date of order confirmation will be considered null and void and will be forfeited. We will take all necessary measures to inform and remind customers of their collection.
  • Any orders that cannot be delivered due to failure to respond or failure to confirm a delivery timing by the customer will also be considered null and void and will be forfeited. We will take all necessary measures to inform and remind customers of their deliveries.
  • At our discretion, we reserve the right to amend the terms and conditions as stated and reject any transaction and customer (without prejudice) at any given time.

Please take the time to read through our other policies:

Privacy Policy

In case of doubt, please send your queries with your full contact details to our customer service email, and we will respond to your queries with clarifications as soon as possible.