During non-peak periods, your order will be delivered within 3 to 5 working days. In the event of high-volume orders, please expect delivery within a week or 2 weeks from the date of purchase.

We offer a wide range of certeza products, including, but not limited to,  and respiratory equipment, wound care products, incontinence products, and diagnostic tools.

Applicable to orders and deliveries within Pakistan Only.

Delivery Charges are as follow:

  • Product Weight: Less than 5kg Rs. 300 to 400
  • Product Weight 5kg or more: Rs. 500 to 1000 as per Product Dimension.
  • Order Value more than Rs. 10000 cannot be delivered on COD (Cash on Delivery) Basis. For that order customer will pay all Amount in Advance on given Bank Account Number by MSP before shipping.


  1. Credit and Debit Cards:

We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover. This is a quick and secure way to make payments online.

2. Bank Transfers:

We provide the option for direct bank transfers or wire transfers. This method allows you to transfer funds directly from your bank account to ours. Please note that it may take a bit longer to process.

3. Cash on Delivery (COD): For those who prefer to pay upon receiving their orders, we offer a cash-on-delivery option. You can pay in cash when our delivery personnel brings your items to your doorstep.

Absolutely, buying online is safe when you take the right precautions. We understand that security is a top concern for our valued customers, and we’ve implemented various measures to ensure a safe and secure shopping experience on our e-commerce site. Here’s why buying online with us is a safe choice:

Secure Payment Methods:

We offer a variety of secure payment methods, including credit cards, COD (Cash on Delivery) and bank transfers. These methods use encryption and other security protocols to protect your financial information during transactions.

Privacy Protection:

We have strict privacy policies in place to safeguard your personal information. We do not share, sell, or disclose your data to third parties without your consent. Your privacy is a top priority for us.

Trusted Partners:

We collaborate with trusted and reputable payment processors and logistics companies. This ensures that your payment information is handled securely, and your orders are delivered safely to your doorstep.

Secure Browsing:

We regularly monitor and update our website to protect against security vulnerabilities. This ensures that you have a safe browsing experience.

Customer Support:

If you encounter any issues or have concerns about your order, our customer support team is available to assist you. You can reach out to us through various contact channels, including phone, email, and live chat.

Orders & Returns

You can place an order online through our website or by contacting our customer service team at the phone number provided on our website.

Contact Customer Support (If Needed):

If you encounter any issues or if the online process doesn’t support the changes you want to make, don’t hesitate to contact our customer support team. They will be happy to assist you in canceling or adjusting your order (With in 12 hours after place your order) according to your preferences.


You do not necessarily need an account to place an order on our e-commerce site. We offer a convenient guest checkout option for customers who prefer not to create an account. Here’s how it works:

Guest Checkout:

1. Browse and Shop:

Start by browsing our website and adding the items you wish to purchase to your cart.

2. Proceed to Checkout:

When you’re ready to complete your order, click on the shopping cart icon, which will typically display the number of items in your cart. Then, select “Proceed to Checkout.”

3. Billing and Shipping Information:

You’ll be prompted to provide your billing and shipping information. Please enter accurate details to ensure a smooth order and delivery process.

4. Shipping Method:

Choose your preferred shipping method from the options provided.

5. Payment Information:

Enter your payment details to complete your purchase. We accept a variety of payment methods for your convenience.

6. Place Your Order:

After reviewing your order and ensuring that all information is correct, click “Place Your Order” or a similar button to confirm your purchase.

Yes, once your order is shipped, you will receive a tracking number that can be used to track the status of your delivery.

We have a 10-day return policy for most of our products. For our complete return policy and instructions, please visit our website.